For the purposes of this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to LUMINHUB SDN. BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the LUMINHUB SDN. BHD., accessible from https://luminhub.online
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Shipping Coverage
At LUMINHUB SDN. BHD., we currently offer shipping within Malaysia only. We do not support international shipping at this time. Our delivery network covers all states and territories in Malaysia, including both Peninsular Malaysia and East Malaysia (Sabah & Sarawak).
2. Shipping Fees
We are pleased to offer free shipping on all orders placed through our website. There are no additional delivery charges, regardless of the order size, value, or destination within Malaysia.
3. Order Processing Time
Once your order is successfully placed:
- Processing typically takes 1–2 business days.
- Orders are prepared, packed, and handed over to our logistics partners promptly.
- You will receive an email confirmation upon successful order placement and another with tracking details once your order has shipped.
4. Estimated Delivery Time
The standard shipping timeframe is within 7 business days from the date of order confirmation.
- Deliveries are made Monday to Friday, excluding weekends and public holidays.
- Remote or outlying areas may experience longer delivery times depending on courier availability and access.
5. Delivery Method
We utilize reputable local courier services to ensure your orders arrive safely and on time. Deliveries are handled through standard shipping methods.
- No express or same-day delivery options are available at this time.
- If delivery cannot be completed on the first attempt, a re-delivery will be scheduled by the courier.
6. Delivery Address Requirements
To ensure successful delivery:
- Please provide complete and accurate shipping information at checkout.
- Include contact number and specific instructions if delivery access is restricted (e.g., guardhouse entry, unit number).
- We are not responsible for delivery delays caused by incorrect or incomplete address information.
7. Failed Deliveries & Undeliverable Packages
If an order is returned to us due to an incorrect address, unsuccessful delivery attempts, or refusal to accept the parcel:
- We will contact you to confirm updated shipping details.
- Re-delivery may be arranged at our discretion.
8. Damaged or Missing Items
If you receive an order with missing or damaged items:
- Contact us within 48 hours of delivery at luminhub@outlook.com.
- Provide your order number and attach photos of the damaged packaging or product.
- We will assess the case and, where appropriate, issue a replacement or initiate a return.
9. Delivery Limitations
- We do not ship to P.O. boxes or military addresses.
- We are unable to change the shipping address once the order has been processed.
- We do not allow self-pickup or store collection at this time.
10. Contact Information
If you have questions regarding shipping, feel free to reach out:
Company Name: LUMINHUB SDN. BHD.
Website: https://luminhub.online
Email: luminhub@outlook.com
Business Address: 345C, JALAN KENANGA 29/9, BANDAR INDAHPURA, 81000 KULAI, JOHOR, MALAYSIA