Email: luminhub@outlook.com
Address: 345C, JALAN KENANGA 29/9, BANDAR INDAHPURA, 81000 KULAI, JOHOR
Business Nature: Body support products including elderly support aids, massage balls, back supports, acupuncture mats, adult diapers, and related wellness items.
1. Introduction
Thank you for shopping with LUMINHUB SDN. BHD. We strive to ensure that our customers are satisfied with their purchases. This Return & Refund Policy outlines the terms and conditions for returning items and requesting refunds from our store.
2. Return & Refund Eligibility
You may request a return or refund within 30 calendar days from the date of receiving your order, provided that the item meets the following conditions:
- The item is unused, unworn, and in its original packaging.
- The product is not damaged and is in resellable condition.
- You provide valid proof of purchase (e.g., order number, receipt).
- All accompanying items such as manuals, free gifts, or accessories must be returned together.
Items that do not meet these criteria may be refused for a return or refund.
3. Non-Eligible Items
Please note the following:
- We do not process returns for items that are used, washed, or not in original condition.
- Personal hygiene items such as adult diapers and acupuncture mats that have been unsealed are not returnable for safety reasons.
- Items marked as final sale or non-returnable at the time of purchase cannot be returned.
4. Cancellation Policy
Order cancellations are allowed within 12 hours of placing your order. To request a cancellation:
- Email us at luminhub@outlook.com with your order number and request.
- Orders that have already been packed or shipped cannot be canceled.
We advise customers to double-check order details before confirming the purchase.
5. Refund Process
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- If approved, your refund will be processed within 7–14 business days to your original method of payment.
- Please allow some time for your bank or credit card provider to reflect the refund.
6. Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please follow the return process and place a new order for the preferred item.
7. How to Request a Return
To initiate a return:
- Email us at luminhub@outlook.com within 30 days of receiving your product.
- Include your order number, the reason for return, and photos (if the item is damaged or incorrect).
- Our team will respond with return instructions.
Returned items must be securely packed to avoid damage during transit.
8. Contact Us
If you have any questions about our Return & Refund Policy, feel free to contact us:
Email: luminhub@outlook.com
Business Address: 345C, JALAN KENANGA 29/9, BANDAR INDAHPURA, 81000 KULAI, JOHOR